We aim to delight you with your purchase. Check items upon delivery. If there's an issue, email our customer service within 60 days of receipt. We'll resolve problems with damaged, defective, or incorrect items. This policy applies only to purchases from our store.
- Email: support@3DChangeLife.com
Returns Policy
For returns or exchanges, email us. Keep these in mind:
- Apply within 60 days of order.
- Return products in original condition.
- No returns for scratched or damaged products.
- Consumer pays freight for self - caused returns.
- Customer covers reshipping if package marked delivered but not received.
- We cover shipping for our mistakes.
- Defective or missing - part products must be returned to China factory for inspection.
- Contact us for return address.
Refunds
- 100% refund for incompatible size (undamaged items).
- Expedited shipping is non - refundable.
- 15% restocking fee for non - seller - fault returns.
- We'll notify you of refund after processing.
- Refund in 7 - 14 business days via original payment method. Check bank if not received.
- No refund after 60 days of purchase.
No Exchange
- Return for refund and place new order for different items.
Cancel Order
- Cancel within 5 hours of ordering (unshipped) with order number and reason.
- We can't cancel shipped orders. Contact us for pre - purchase questions or post - use issues.